Complaint management

Raiffeisen Certificates ever since attributes high priority to information and transparency. With the goal to sustainably and permanently improve our customer service, we have established a complaint management, which aims at providing a platform for clients in case of disagreements, in case no direct settlement with the business unit concerned could be achieved. We are therefore looking forward to your feedback, gladly receive your request and wishes, and are striving to find a solution jointly with you, in case of a misunderstanding.

Choose your favourite way to contact us: by post or e-mail, telephone - or use our online-form.

Raiffeisen Certificates

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Compliance Office | Complaint management
Raiffeisen Bank International AG
Am Stadtpark 9 | 1030 Vienna | Austria
T: +431 71707 5454
E: complaints(at)